Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you:

Register as a Tech Partner via our Partner Portal
Submit a project or service request
Contact us through our website forms or email
Sign up for a product trial or demonstration

The types of information we may collect include: full name, company name, business email address, phone number, job title, company size, and industry type.

We also automatically collect certain technical information when you visit our website, such as IP address, browser type, pages visited, and time spent on pages, via standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and managing your partner registration application
Providing access to the Synthlogix Partner Portal and ZTRUS resources
Communicating with you about our products, services, and partner program updates
Responding to your inquiries and support requests
Improving our website and service offerings
Complying with applicable legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

ZTRUS (our technology principal) — for the purpose of fulfilling partner program commitments and technical support
Service providers — trusted third-party vendors who assist in operating our website and services (e.g., cloud hosting, email delivery), subject to confidentiality obligations
Legal authorities — when required by applicable law, court order, or regulatory request

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure database storage, access controls, and regular security reviews.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorized use of your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Partner account data is retained for the duration of the partnership and for a reasonable period thereafter for legal and audit purposes.

6. Cookies

Our website uses essential cookies to ensure basic functionality such as session management and security. We do not use tracking or advertising cookies. You may configure your browser to refuse cookies, though this may affect certain features of our website.

7. Your Rights

Under applicable data protection laws (including Thailand's Personal Data Protection Act — PDPA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal obligations
Withdraw consent for processing at any time
File a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at privacy@synthlogix.com.

8. Third-Party Links

Our website may contain links to third-party websites, including ZTRUS and other technology partners. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify registered partners of material changes via email. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@synthlogix.com
General inquiries: info@synthlogix.co.th
Website: www.synthlogix.com